Showing posts with label communication skills. Show all posts
Showing posts with label communication skills. Show all posts

Saturday, December 25, 2010

COMMUNICATION

All communication does not revolve around language, it happens on so many other levels as well, such as body language and facial expressions. Today I would like to discuss the most important tool of non-verbal communication that is facial expressions.

Facial Expressions are Learned or Hereditary?
The facial expressions we make to show or hide our emotions are hardwired into our brains rather than learned during life, a study has concluded. The U.S. researchers found that blind and sighted athletes made the same expressions when they won and lost.

The faces we pull when we are happy, sad or angry may be passed from generation to generation, according to researchers.

In a research, it was discovered that the blind volunteers had never seen their relatives’ faces before; their facial expressions were extremely alike. The strongest correlation was for the negative emotions.

It shows that smiles and scowls are present in our genes.

Tuesday, December 21, 2010

FACE IS THE CURRENCY OF ADVANCEMENT

“Face” – a cliché, but it is so true- is the currency of advancement. It is like a social bank account. You spend it, you save it and you invest. When you take away somebody’s face, you take away someone’s fundamental sense of security. You make someone lose face if you make them feel that they are given a wrong or silly answer.

We should understand during the communication with people that it is all about face- giving face, getting face, saving face and not letting that person lose face- then we are all covered.

A person’s face can do more than mirror the individual’s mood. It can create a mood for that individual. So be careful and set the tone for your day with a happy, confident face and good things are likely to follow.
Before you are ready to face a client, boss or competitor, you have got to think about one thing: your face! Put your best face forward during interview, sales call meeting agenda, speech, business communication etc. For effective communication, this is considered a magic tool.

Never forget that the face includes the eyes. Cicero said it well: “The eyes are windows to the soul”. If you are hiding something, but your eyes always speak truth.
Here I am going to tell you different eye movement depicts what?

  • Shifty Eyes- it shows you are hiding something.
  • Blink Eyes excessively- it shows you are insecure.
  • Steady Eye contact- it reflects credibility.

I hope, all this information will help you to understand that the Etiquette of “saving face” is still true.


In next post, I shall discuss how to communicate with impact.


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Wednesday, December 8, 2010

HOW TO GET YOUR ANGER UNDER CONTROL!

Get some space:
When you feel that a particular person is causing your anger, take a break from that person until your frustration alleviates a bit. Recompose yourself and face the person with little cool mind again. This break will help you to understand the anger causing factor and save you from regret.


Forgive, but don’t forget!
Resentment is a form of anger that does more damage to the holder than the offender. Making a decision to “let go” is a process that leads to forgiveness or at least acceptance. It is considered a major step toward anger control. If you can forgive the other person, it will help you both. It's unrealistic to expect everyone to behave exactly as you want


Use humor to release tensions or anger:
Lightening up is helpful to diffuse tension. But remember don’t confuse it with sarcasm because it can hurt feelings and make things worse. Use different mediums of humor to release your suppressed anger as well. It is important to get it out otherwise; it can deteriorate you physically as well as mentally. For example, a painter can release his anger through depicting it in his or her paintings.


Modify the conversation with yourself:
This anger control technique involves learning to recognize and change yours inner conversations. Learning to modify the “self-talk” empowers you to deal with anger more effectively. It will help you to understand how strongly you feel the anger, how long you hold onto your anger, and how you express your anger.











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Tuesday, December 7, 2010

ANGER MANAGEMENT

Do you find yourself fuming when someone cuts you off in traffic?
 Does your blood pressure shoot up when your child won’t cooperate?
Do you burst out when your subordinate forgets to dispatch an important courier?
Anger is a normal and even healthy emotion, but learning how to deal with it in a positive way is important.
Uncontrolled anger does not only harm you but can escalates the tense situation. Outbursts, rage or frustrations affects the relationships with family, friends, and co-workers or even complete strangers negatively. It is time to learn some anger management skills. Controlling your temper isn't always easy. But these effective anger management tips will help and give you the upper hand.
Take a time out:
This is very useful tip to lower the intensity of anger. In this, count to 10 or drink a glass of water before reacting. It can really effuse your temper.
Use relaxation techniques:
Deep breathing and progressive muscle relaxation techniques are useful. I have described them in detail in old posts. So, look for them.
Think carefully before you say anything:
Otherwise, what you say beyond your limits, you will regret later. When you are angry, it is easy to sidetrack. So it is good if you make a list of your points that you want to discuss and try to stick your points.
Continue........


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Tuesday, November 23, 2010

REINVENT YOURSELF! A BUSINESS STRATEGY

Chief Executive and directors of an organisation go through many stages where they have to learn to get out of their own way. Yes this is true. There comes time when they realise that they have become a "creature of habit". And here they need to reinvent themselves.
 They have to ensure that they are restless themselves as individual, because they are certainly demanding it of other people. So at this stage, reinventing yourself is important.